If you are wondering about hybrid support solutions, you should know that they are a service provided by Third-Party Maintenance (TPM) companies. In this article, we are going to tell you how they work so you can decide if you should go for them or not.
As their name implies, TPM companies are in the business of maintaining, but you might be wondering what. They maintain LAN or Local Area Networks, and WAN or Wide Area Networks. The difference between LAN and WAN is that while LAN only covers one geographic area, WAN covers multiple locations. Regardless of whether you have a WAN or LAN network, there is no doubt that you need to invest money into its maintenance.
Under current paradigms, the preferred solution is the cradle-to-the-grave OEM or Original Equipment Manufacturer contract, however, this can cost a lot of money. Other solutions cost just as muc. In fact, it is estimated that maintenance costs make up for 60% to 70% of all IT budgets, making business owners see red. The prohibitive cost is also the reason why there are companies that go without maintenance work, which is really a very dangerous situation. What if the system experiences down time?
Thankfully, companies can save at least 50% of maintenance costs with hybrid solutions being offered by TPMs. With a typical hybrid solution, contact is maintained with sellers of refurbished equipment, ensuring that broken parts can be replaced right away while waiting for the brand-new OEM parts, which typically take a few days to one week to ship. Regular maintenance is also provided by third-parties contracted by the TPM.
Under a hybrid maintenance solution, an organization still pays for maintenance, however, the cost is drastically shaved through the use of third-parties. Under an OEM contract, everything is provided for by the OEM.
When you go out and buy equipment and have your system setup, the manufacturing company will insist on you signing up for an OEM contract. This is understandable because it would be in their best interests to do so. However, it may not be in your best interests.
Really, in our experience, we have saved on maintenance costs and still experienced 100% uptimes by hiring a TPM to maintain our network for us.
But who needs a TPM? If you own a large network but do not have the in-house staff and expertise to maintain it. We’re talking about hospitals and other establishments where network uptimes are absolutely critical.
If you search for it online, you will see that there are many TPM companies out there. Just like anything else, some offer more choices in suppliers of refurbished equipment, as well as third-party maintenance. As you are out shopping for a TPM, ask for a consultation and a written proposal that outlines what they are going to do in order to improve and maintain your network while cutting down on your network costs. Make sure to talk to at least three before hiring one.